Return & Refund Policy

Overview

At Foxilla Tech and Tools, customer satisfaction is our priority. We stand behind the quality of our products and services. This Return & Refund Policy outlines the conditions under which refunds are available for our digital products and services.

Since we deal primarily in digital products and services, our refund policy is structured to be fair to both our customers and our business. Please read through this policy carefully before making a purchase.

Digital Product Subscriptions

For premium tool subscriptions (Office 365, Canva Premium, Grammarly, Stealthwriter, etc.):

• Pre-delivery refunds: If we are unable to deliver the product, you will receive a 100% refund.
• Non-working products: If a subscription stops working within the guaranteed validity period and we are unable to fix it or provide a replacement, you are eligible for a full refund.
• Replacement first: We always try to replace a non-working subscription before issuing a refund.
• After activation: Once a subscription is activated and verified to be working, refunds are generally not available as the product has been consumed.

Plagiarism Reports (Turnitin, Ithenticate, Drillbit)

For plagiarism checking services:

• Report not delivered: If we fail to deliver your report within the promised timeframe, you will receive a 100% refund.
• Incorrect report: If the report is clearly generated for a different document or contains errors due to our mistake, we will provide a free re-check or a full refund.
• Post-delivery: Since reports are digital and delivered instantly, refunds after successful delivery are not applicable.
• Similarity score disputes: Refunds are not available based on dissatisfaction with the similarity score, as the score is generated by the respective plagiarism detection platform (Turnitin, Drillbit, etc.) and is beyond our control.

Databases

For database purchases:

• Sample verification: We provide free samples before purchase. Once you verify and approve the sample, the full database purchase is non-refundable.
• Data quality issues: If the delivered database significantly deviates from the sample quality or the specifications agreed upon, we will provide a partial or full refund.
• Custom databases: Custom database orders involve non-refundable research and compilation work. Refunds for custom databases are handled on a case-by-case basis.

When You ARE Eligible for a Refund

• We failed to deliver the product or service.
• The delivered product is materially different from what was described.
• A subscription stops working within its guaranteed validity period and we cannot fix or replace it.
• Technical issues on our end prevent you from using the product.
• You were charged incorrectly or double-charged.

When You Are NOT Eligible for a Refund

• You changed your mind after the product was delivered and activated.
• The plagiarism report shows a similarity score you didn't expect (the score is from the platform, not us).
• You provided incorrect information that led to wrong delivery.
• Your institution doesn't accept the report type you purchased (we recommend checking with your institution first).
• Subscription features don't meet expectations that weren't part of our product description.
• More than 7 days have passed since the delivery without any reported issues.

How to Request a Refund

To request a refund, follow these simple steps:

• Step 1: Contact us on WhatsApp (fastest) or email within 48 hours of the issue.
• Step 2: Provide your order details — what you purchased, when, and the issue you're facing.
• Step 3: Provide evidence of the issue (screenshots, error messages, etc.) if applicable.
• Step 4: Our team will review your request and respond within 24 hours.
• Step 5: If approved, the refund will be processed to your original payment method.

Refund Timeline

• Review time: We review refund requests within 24 hours of submission.
• Processing time: Approved refunds are processed within 3-5 business days.
• Bank processing: Depending on your bank or payment provider, it may take an additional 2-7 business days for the refund to reflect in your account.

Special Circumstances

We understand that situations vary. If your case doesn't fit neatly into the categories above, please reach out to us anyway. We review each situation individually and always strive to find a fair resolution.

For bulk orders, refund terms may differ and will be communicated at the time of the order.

Contact Us for Refunds